Holiday Booking Conditions

 

1- FINANCIAL PROTECTION

 

Your contract is with G-Line Holidays Ltd of 54 St Davids Road South, St Annes on Sea, Lancashire, FY8 1TS. When you book a holiday with us, which doesn’t include a flight, the money you pay us for the booking will be protected by the Bonded Coach Holidays (BCH) and the Association of Bonded Travel Organisers Trust Ltd (ABTOT), this is a Government approved consumer protection scheme. The scheme will also ensure your repatriation in the event the company becomes insolvent. Our Trading Charter and Booking Conditions set out clearly and simply the responsibility we have to you and in turn, you have with us, when a contract is made. please see the BCH / ABTOT Consumer guarantee at www.abtot.com/bch-abtot-members-directory or call 0207 0 655 316 There is no financial protection if you purchase just transport or accommodation-only from us. We fully comply with the Package Travel and Linked Travel Arrangements Regulations 2018. The combination of travel services offered to you is a package holiday within the meaning of the Regulations. Therefore, you will benefit from all rights applying to package holidays. G-Line Holidays Ltd will be fully responsible for the proper performance of the holiday and will provide assistance if you are in difficulty. Your key rights will be in the details of the tour which will be provided prior to booking.

 

2- BOOKING AND PAYMENT

 

When a booking is made, the ‘lead name’ on the booking guarantees that; he or she is eighteen years of age or over; has the authority and accepts on behalf of the party the terms of these booking conditions; pays the deposit indicated at the point of booking and as confirmed in the pre-contract information. After we receive your booking and all appropriate payments, if the arrangements you wish to book are available, we will send you or your booking agent a confirmation invoice within fourteen days. This confirmation will include any special requests we have agreed. All monies paid to your booking agent are held by them on your behalf until we issue our confirmation invoice, thereafter your booking agent holds the money on our behalf. A binding agreement will come into existence between us when we dispatch this invoice to the ‘lead name’ or your booking agent. Please check the confirmation carefully to ensure all the information is correct. This contract is governed by English Law, and the jurisdiction of the English Courts.

Single occupancy of rooms, when available, may be subject to a supplementary charge and these will be shown in the brochure. You can book by paying a deposit for each person named on the booking, but our commitment is always conditional upon the balance being paid as below;

Unless otherwise stated, deposits are UK Holidays - £60.00 per person / EU Holidays - £150 per person / Channel Islands - £250.00 per person

The balance of the price of your holiday must be paid by the date provided with your booking confirmation. If you book within our balance due period, you will need to pay the total holiday cost at the time of booking. If the balance is not paid in time, we reserve the right to cancel your holiday, retain your deposit, and apply the cancellation charges set out in the table in column two. The date of cancellation will normally be the date we receive your written confirmation that you intend to cancel, or fifteen days after the balance due date, whichever is soonest.

Where optional items are purchased as part of the holiday, these are payable on the balance due date except where items, such as theatre tickets which have been specifically purchased for you. In the event you cancel your holiday these elements will not be normally refunded, unless we obtain a refund from the supplier.

 

3- BROCHURE ACCURACY

 

Although G-Line Holidays Ltd make every effort to ensure the accuracy of the brochure information and pricing, regrettably errors do sometimes occur. You must therefore ensure you check the price and all other details of your holiday with us at the time of booking and when you receive our confirmation invoice.

 

4- OUR PRICING POLICY

 

G-Line Holidays Ltd endeavor to ensure that the most up to date and correct prices are shown in our brochure. However, on occasion an incorrect price may be shown in error. If and when we become aware of any such error, we will endeavor to notify you at the time of booking (if we are then aware of the mistake) or as soon as reasonably possible. We reserve the right to cancel the booking if you do not wish to accept the price which is applicable to the holiday. Local Authorities in many towns and cities throughout Europe have introduced new tourist taxes which must be paid directly to the hotel by all guests in person. These taxes are not included in our prices, but we will notify you when applicable. Holiday prices include all travel, hotel accommodation, excursions and meals as specified in the holiday description and VAT payable in the UK where applicable. The price of the holiday will not be subjected to any surcharges except those arising from exchange rate changes, transportation including the price of fuel, air & ferry operator fares and tolls, embarkation or disembarkation fees at terminals, duties and taxes (including the rate of VAT). Even in these cases we will absorb the cost equivalent to cost of the first 2% of the holiday price. Amounts more than this plus £1 administration fee and Travel Agents commission will be surcharged to you. If this means the total cost of the holiday increases by more than 8% then you are entitled to cancel your holiday and receive a full refund of all monies paid except any amendment charges. We will communicate the options with you either through email or letter, with a reminder if necessary. If you exercise the right to cancel, we must receive written notice within twenty days of the date of the surcharge invoice. The currency exchange rate used in the holiday costings are based on £1 = €1.1

 

5- IF YOU CHANGE YOUR BOOKING

 

If, after our confirmation has been issued, you wish to change to another of our holidays or change departure date, we will do our utmost to make the changes, but cannot guarantee to do so. If we are able to offer a change, we reserve the right to apply a reasonable charge to cover our administrative costs and any cost we incur making the amendment. Alterations cannot be made within six weeks of departure. Some arrangements cannot be changed without paying a cancellation charge of up to 100% of the ticket cost.

 

6- TRANSFERRING YOUR BOOKING

 

Where possible, you can transfer your booking to somebody else, but the person must satisfy all the conditions of the holiday and you must inform us either by letter or email no less than seven days before departure. This transfer will cost £20.00 per person plus reasonable costs to make the transfer. You will remain responsible for ensuring payment before the balance due date. This is in addition to (and does not affect) the separate liability of the transferee to us.

 

7- CANCELLING YOUR HOLIDAY

 

You or any member of your party, may cancel your holiday at any time provided the cancellation is made by the person whom made the booking (Lead Booker). Your cancellation will take effect from the date on which are notified, and we would advise this notification to be made in writing, especially during periods where our office is closed. You must also return any tickets or vouchers you have received. In the event of cancellation, you must pay cancellation charges to cover any reflective charges applied to us by our supplier(s) and to compensate us for the risk of not reselling the holiday. Where bought in supplies, such as ferries, hotel accommodation etc have been purchased in advance on your behalf, and where the terms and conditions of the supplier are non-refundable, these products will be charged to you at the full retail rate. If this applies, the non-refundable items will be deducted from your holiday costs and the following scale of charges will be applied to the remainder:

 

Period before UK departure within which written cancellation of package price is received Amount of cancellation Charge as a % of the total package cost More than 42 days before departure Deposit only 29 – 42 days before departure 30% of holiday cost 15 – 28 days before departure 60% of holiday cost 0 – 14 days before departure 100% of holiday cost

 

Scale of charges for holidays outside of the UK may differ, and will be advised in writing at the point of booking, Please note; When sharing a room, a reduction in room occupancy may increase the charges for the any remaining passenger wishing to travel by the application of supplements for low occupancy of rooms.

You may cancel your holiday without paying any termination fee, before the start of the holiday, in the event of unavoidable and extraordinary circumstances occurring at the place of destination or its immediate vicinity, for instance, if there are serious security problems at the destination which are likely to affect the package.

 

8- ALTERATIONS TO YOUR HOLIDAY BY US

 

We hope that we will not have to make any change to your holiday. However, as our holidays are planned many months in advance, on occasion we must make minor alterations and reserve the right to do so at any time. In this event, we will let you or your booking agent know about any changes as soon as possible, including the minimum number of passengers required on the trip. If after booking, and before departure, we make a significant change to your holiday, you will have the option of withdrawing from the holiday without penalty or transferring to another holiday without any charge. In either case, we will pay you compensation, according to the scale set below. A significant change includes the time of your departure or return time by more than 12 hours, a change in departure point, location of resort or type of hotel, a change in cross channel travel, or specification of the coach. If we tell you about any of these changes after we have confirmed your holiday booking for any other reason than force majeure, you may either:

- accept the new arrangements offered by us; or

- accept a replacement holiday from us of equivalent or similar standard and price (at the date of the change), if we can offer you one; or

- cancel your holiday with us and receive a full refund of all monies

Either way, we will pay you compensation, using the Compensation table shown:

 

Period before departure in which significant change is notified to you or your agent Amount per person More than 42 days Nil 29 – 42 days £5.00 15 – 28 days £10.00 8 – 14 days £15.00 0 to 7 days £20.00

 

IMPORTANT NOTE; Compensation will not be payable if the holiday is cancelled because the number of persons booked is less than the number required, or for events beyond our control (Force Majeure) which include: war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks and pandemics, unavoidable and unforeseeable technical problems with transport beyond our control or that of our suppliers; hurricanes and other actual or potential severe weather conditions and any other similar events. You are also advised to check with The Foreign and Commonwealth Office Advice Unit regularly at www.fco.gov.uk/travel prior to travel.

All holidays operate if the minimum number of participants is met. However, in no case will we cancel your holiday less than four weeks before the scheduled departure date, except where you have failed to pay the final balance, your repute in reference to our “Family Friendly” policy is called into question, or due to Force Majeure as described above.

 

9- OUR RESPONSIBILITY TO YOU

 

We accept responsibility for ensuring the holiday which you book with us is supplied as described in our publicity material and the services offered reach a reasonable standard and if you are in difficulty, we will assist you. If any significant part of our holiday contract is not provided as promised, you may terminate the contract without paying a termination fee and we will pay you appropriate compensation if this has affected your enjoyment of your holiday. However we will not be liable if there are any unforeseeable or unavoidable actions of a third party, not connected with our travel services, or there were unavoidable or extraordinary circumstances, or the lack of conformity is due to a traveller in the party. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness. Our liability in all cases shall be limited to a maximum of twice the value of the original holiday cost (not including insurance premiums and amendment charges). We accept responsibility for death, injury, or illness caused by the negligent acts and/or omissions of our employees or agents together with our suppliers and sub-contractors, servants and/or agents of the same whilst acting within the scope of, or during their employment in the provision of your holiday. We will accordingly pay to our clients such damages as might have been awarded in such circumstances under English Law. In respect of carriage by air, sea, tunnel and rail and the provision of accommodation our liability in all cases will be limited in the manner provided by the relevant international convention. If we make any payment to you or any member of your party for death or personal injury or illness, you will be asked to assign to us or our insurers the rights you may have to act against the person or organisation responsible for causing the death, personal injury or illness. This clause does not apply to any separate contracts that you may enter for excursions or activities during or outside of your holiday. If you or any member of your party

suffer death, illness or injury whilst overseas arising out of an activity which does NOT form part of your holiday, we may offer guidance and where legal action is contemplated and you want our assistance, you must obtain our written consent prior to any proceedings (We limit the cost of our assistance to you or your party to £5,000 per party)

 

10- IF YOU HAVE A COMPLAINT

 

If you have a problem during your holiday, please inform your Tour Manager, Coach Driver or the relevant supplier/resort representative immediately, who will endeavor to put things right. It is therefore a condition of this contract that you communicate any problem to the supplier of the services in question AND to our representative whilst in resort. If you fail to follow this procedure, we cannot accept responsibility upon your return as we have been deprived of the opportunity to investigate and rectify your complaint. If your complaint cannot be completely resolved locally, you must ask your driver, representative or G-Line Holiday’s directly to record your grievance. Our contact number, for unresolved complaints will be our office number on 01253 725 999 (open in office hours). If you remain dissatisfied, please follow this up within fourteen days of your return home by writing to G-Line Holidays Ltd giving your original booking reference number and all other relevant information. Following communication with G-Line Holidays, should you wish to pursue your complaint further, BCH / ABTOT have an Alternative Dispute Resolution scheme and full details are available from them: BCH / ABTOT, 7th Floor, 69 Leadenhall Street, London EC3A 2BG

 

11- OUR COACHES

 

We will always use our reasonable endeavors to provide a coach to the specification in our brochure or advert but reserve the right to substitute an alternative vehicle should there be unforeseen circumstances. Whilst we display a seating plan within this brochure and offer a choice of seating, in some cases, operational reasons may require a coach with a different configuration and we therefore reserve the right to alter a coach seating plan, and allocate seats other than those booked. Single passengers may be required to share a double seat with other single passengers but if you feel that you require two seats, then these must be booked and paid for in advance, at the time of booking. If you fail to do this and it transpires that the seat allocated to you is insufficient for your needs, in the event there is no alternative seating available, then you will be refused access to the coach and any payments made will be liable to forfeiture.

Specific seats will not be allocated on vehicles operating a feeder or Door to Door service between joining points and main holiday departure points, or on coaches that carry out transfers between airports, seaports etc.

 

12- HOTEL FACILITIES

 

Some hotel facilities and services may be withdrawn for routine maintenance, or due to seasonal availability. Provision of these facilities cannot be guaranteed and G-Line holidays cannot accept any liability for facilities withdrawn in unforseen circumstances.

 

13- HEALTH AND SAFETY

 

In some foreign countries, standards of infrastructure, safety and hygiene may be lower than those to which we are accustomed in the UK. You should therefore exercise greater care for your own protection. There may be countries that we visit that have special medical requirements for tourists. These regulations are subject to change and our clients are responsible for complying with entry and current health requirements. If you are not sure of the health requirements for the country you are visiting, you are advised to check with your own GP before travelling. You are also advised to refer to the Department of Health leaflet “Health Advice for Travellers”.

Some people may be at risk from discomfort or deep vein thrombosis (DVT) if they remain immobile on a journey for a long period. If you are planning to undertake a journey of more than three hours, you should consult your doctor, if you have ever had DVT, pulmonary embolism, a family history of clotting conditions, cancer or treatment for cancer, stroke, and heart or lung disease or If you have had major surgery in the past three months.

We reserve the right to refuse any booking in the absence of a doctor’s certificate confirming that you are fit to travel. Where we provide comfort stops you are encouraged to walk around. Exercise reduces any discomfort, which may be caused by periods of immobility.

NO SMOKING is permitted on our coaches (including E-Cigarettes) and whilst we accommodate registered assistance dogs (excluding overseas travel), we do not carry pets or any other animals.

 

14- TRAVEL DOCUMENTS, ITINERARIES, PICK-UP POINTS AND PASSPORTS

 

For all Continental holidays, you will require a full Ten-Year British Passport (machine readable) valid for a further six months after your holiday. If you do not hold a full British Passport or you have any doubts about your status as a resident British subject, you must check with the Embassies or Consulates of the Countries to be visited to confirm the Passport or visa requirements when you book. We cannot accept responsibility if passengers are not in possession of the correct travel documents which may result in the failure of their holiday. For full details on passport requirements, please contact ‘the identity and passport service’ on 0300 222 0000.

You are responsible for ensuring you are at the correct departure point, at the correct time and with the correct documents.

G-Line Holidays Ltd reserve the right to modify itineraries to conform with requests from competent authorities both within the UK and abroad. Excursions which are included in the cost of your booking are detailed on the brochure page and refunds will not be made for excursions not taken. Optional excursions booked and paid for in resort do not form part of your booking. Admission fees to buildings may not be included in the price of the holiday. Excursions may be altered due to unforseen circumstances. It is your responsibility to ensure appropriate clothing and equipment is present as required and described on your holiday itinerary.

 

15- SPECIAL REQUESTS & REQUIREMENTS

 

Any special request, requirement or dietary need must be advised to us at the time of booking. Whilst we can assure you all special requests are passed to the relevant third parties; we are unable to guarantee fulfilment. However, if the success of your holiday is dependent upon fulfilment of a specific request, we can attempt to obtain a written guarantee from the relevant third party. If our request us successful, your request will be confirmed as part of our holiday commitment to you and described to you as such on your holiday booking confirmation. If you need advice or further information either you or your booking agent should contact G-Line Holidays Ltd.

 

16- PASSENGERS WITH DISABILITIES / LIMITED MOBILITY

 

We are happy to offer advice and guidance to assist you in choosing a suitable holiday. However, as some third party elements of your chosen package may not cater for even minor mobility difficulties or disabilities, it is imperative that you advise us at the time of booking if you, or any of your party have an existing medical condition, disability, limit in mobility or complex need that may affect your holiday, or indeed the enjoyment of any other passengers holiday.If, in our reasonable opinion, your chosen holiday is not suitable for your specified medical condition or disability, we reserve the right to decline your booking. In some instances, we reserve the right to request a doctor’s certificate confirming a passenger’s suitability to travel. If a passenger requires personal assistance (for example, assistance with feeding, dressing, toileting, mobilising) then this passenger must travel with an able-bodied companion or carer and written confirmation that such assistance will be provided for the entirety of the holiday is required at the time of booking. Coach drivers/Tour Managers are unable to provide such assistance.

 

Important: Due to Health & Safety requirements, it is a condition of carriage that before booking your holiday, you ensure all members of your party are both physically and mentally capable of boarding and alighting our vehicles unaided.

 

17- PASSENGER BEHAVIOUR & REPUTE

 

We pride ourselves on being a “Family Friendly” holiday operator and hope all our customers have a happy and carefree holiday. However, we reserve the right to refuse or cancel bookings (without refund) from: anyone whom may be disruptive to others, or if we feel the reason for your stay does not comply with our family focused values, this list is not exhaustive.

G-Line Holidays Ltd do not knowingly accept bookings from anyone with; (i) an unspent criminal conviction; (ii) an entry on a criminal register (including the sex offenders’ register); (iii) any record of any order indicating antisocial behaviour, violence, abuse, public disorder, or criminal damage; (iv) a convicted sex offender, subject to the notification requirements of the Sexual Offences Act 2003; or (v) is subject to a Risk of Sexual Risk Order or Child Abduction Warning Notice. By making your booking with G-Line Holidays, you confirm that none of the aforementioned statements apply to any person in your party. We reserve the right to refuse or cancel any booking made by person(s) or any member of their party to whom one of the above statements apply, without refund.

We would politely remind all customers that they are solely responsible for their behaviour, hygiene and the effect they may have on others. If you or any other member of your party is abusive, disruptive or behaves in a way that could cause damage in any way, injury to others or their property, or in a way that detracts from the enjoyment of other holiday makers, we have the right to terminate your contract with us and will therefore have no further liability or obligation to you. The coach driver/representative, ship’s captain, or any authorised official is entitled to refuse you boarding if in their reasonable opinion you are unacceptably under the influence of drink or drugs. If you are refused boarding on the outward journey for being unacceptably under the influence of drink or drugs, or for any other reason set out in this clause 17, we will regard it as a cancellation by you and we will apply cancellation charges. We also request that mobile telephones are not used on the coach.

 

18- TRAVEL INSURANCE

 

We strongly advise that you take out adequate personal travel insurance for your holiday which includes cover for travel disruption, curtailment, medical and repatriation costs, personal injury, loss of baggage and cancellation charges.. If you do not have adequate insurance and require our assistance during your holiday, we reserve the right to reclaim from you any medical repatriation and any other expenses which we may incur on your behalf, which would otherwise have been met by insurers. For all travel outside of the UK, we request you advise us of your chosen insure, policy reference number and the insurers 24-hour emergency contact number. If you do not have a current policy in place, we are happy to introduce you to BP Insurance Brokers on 01253 747 258, whom offer competitive premiums to patrons of G-Line Holidays.

 

19- LUGGAGE

 

Due to the space limitations on all of our vehicles, luggage is restricted to one small carry on bag, and one ‘medium’ sized suitcase per person. Please consider that your luggage must be handled by drivers and possibly porters and therefore we recommend your hold luggage should have dimensions of no more than 26” x 20”, and weigh no more than 18 kgs. For tours including an ‘Overnight’ stay en-route to resort, we encourage an additional ‘overnight bag’. We cannot accept responsibility for loss or damage to any luggage or personal items unless through our clear and direct negligence.

 

20- MOBILITY SCOOTERS & WHEELCHAIRS

 

For passengers with mobility difficulties, we are happy to carry fold away walking aids and wheelchairs subject to space; however the carriage of electric mobility scooters is at the manager’s discretion, and is subject to the size and weight (Max 25kg) of the scooter. We may carry one scooter per tour on a first come first serve basis if the scooter is lightweight and can tbe dismantled. Please note: Due to health and safety concerns regarding our drivers the owner/owner’s travelling companion may be required to load and unload any scooter deemed to exceed specified weights without any assistance from the driver. As an alternative, you may be able to hire a scooter in resort.

 

21- GENERAL DATA PROTECTION REGULATIONS

 

We comply with the GDPR 2018 Regulations, our data controller is our General Manager and our data protection policy can be found at www.g-lineholidays.co.uk, or, you can request a copy in writing from G-Line Holidays, 54 St Davids Road South, St Annes on Sea, Lancashire, FY8 1TS or call our office on 01253 725 999.

 

22- UNFORESEEN CIRCUMSTANCES

 

Please note that unforeseen changes to holiday plans may be unavoidable. In this event, G-Line Holidays will do everything possible to provide a comparitive alternative, however we cannot be held responsible for enforced changes made by our suppliers due to unforseen circumanstances and we ask for your patience and indeed your understanding, that any changes we are forced to make are outside of our control. This also includes holidays to the EU, as In January 2020, the United Kingdom formally left the EU with much uncertainty about the specific terms of the agreement and how Travel & Tourism would be effected.

 

23- ALL INCLUSIVE PACKAGES IN SCOTLAND

 

* Under the terms of the Licensing (Scotland) Act 2005, the supply of alcoholic drinks on All Inclusive Packages is not ‘un-limited’ and in in the case of drunkenness, may be withdrawn. Drinks brands provided are subject to the hotel’s discretion.

 

24- EMERGENCY CONTACT

 

Our emergency contact details are Tel: 01253 725 999 Email: info@g-lineholidays.co.uk

 

PUBLICATION DATE This brochure was printed in the UK by TCD Design & Print in October 2023.

 

SEAT ONLY

‘Seat only’ is available on most of our holidays within the United Kingdom for £200.00 per person, subject to availability. A seat only booking entitles the consumer to the transportation element of the holiday, to and from resort only. It does not include any accommodation, attraction or excursion and is not protected by Bonded Coach Holidays.

 

GO GREEN

G-Line Holidays Ltd are committed to protecting the environment and you can help us by providing us with an e-mail address. We can then contact you electronically, reducing our paper usage and subsequently, our impact on the environment!