Day Excursion Booking Conditions

 

1. Bookings & Payment

 

Your seat(s) must be paid for in full at the time of booking on order to guarantee your booking. Provisional bookings can be made and held for one week subject to availability. Accepted forms of pre-payment are cash, cheque, debit card, or bank transfer, and upon completion of your booking, you will be issued with a booking confirmation which acts as your travel document for your chosen excursion.

 

2. Cancellations

 

All excursions operate subject to a minimum number of passengers. If minimum numbers are not achieved, the excursion may be cancelled and in this instance, a full refund issued. However, if you wish to cancel a day excursion, please note the following:

 

If you cancel your excursion and it incurs costs which G-Line have paid in advance for (i.e. theatre ticket, train ticket, or similar):

 

15 days or more prior to travel	Any ticket already incurred by G-Line (remaining amount can be refunded or transferred)
Within 14 of travel date	Full cancellation charges apply (no refund)

If you cancel your day excursion where there are other inclusive costs (i.e. cruise, afternoon tea, or similar):

 

7 days or more prior to travel	£4.00 per seat charge applies (remaining amount can be refunded or transferred
Within 6 days of travel date	Full cancellation charges apply (no refund)

If you cancel your day excursion where there are no inclusive costs incurred:

 

2 days or more prior to travel	£4.00 per seat charge applies (remaining amount can be refunded or transferred)
Within 48 hours of travel date	Full cancellation charges apply (no refund)

3. Itineraries

 

Whilst every effort is made to adhere to the proposed itinerary, sometimes small changes are unavoidable, and we reserve the right to make them where necessary. Where a significant change is necessary, all customers will be notified prior to departure and given the option of continuing with the excursion or accepting an alternative.

 

4. Timings

 

Pick-up times are clearly printed on your confirmation/travel ticket and coaches will depart pick up points promptly. No refund will be issued in the event of a passengers missing an excursion due to poor timekeeping. The return times advertised are for guidance only and the company shall not be liable for loss or additional expense caused by delay resulting from events beyond its control.

 

5. Conditions of Carriage

 

You are responsible for your behaviour and hygiene and the effect it may have on others. If you or any other member of your party is abusive, disruptive or has a detrimental effect on the enjoyment of others, we reserve the right to terminate your booking immediately. In some cases, this could be with no further liability or obligation to you. For the safety and comfort of all, we request that the use of mobile telephones is kept to a minimum. All coaches are non-smoking and this includes the use of ‘E’ Cigarette Products.

 

6. Group Bookings

 

We would be delighted to welcome your group on board one of our excursions. Please contact our office so that we can discuss availability and reserve a block of seats for you whilst you ascertain how many seats you require. Payments can be made individually or in one sum by the group leader. We are pleased to offer one free place for every 20 paying passengers.